Customer Satisfaction Policies

• We hold the highest standards of ethics, honesty, and professionalism at all times.
• If you are not satisfied with our work, you may cancel the contract at any time. Work completed up to the time of cancellation is payable under the contract terms.
• You are regularly provided with completely accurate progess reports with full disclosure of all the details.
• Interim and/or final reports provide full disclosure of all design calculations, research, and other findings.
• After execution begins, any increase in the scope of work and corresponding increase in project costs must have prior approval by your designated company authority, by means of a Project Change Order.
• We reserve the right to decline new projects from your company, depending on the current work load of our staff, and/or the match of skill-sets between the project and our available talents.
• Once the commitment is made on your project, we will complete the project (unless otherwise directed by the designated authority within your company).

Confidentiality Policies

• A mutual confidentiality agreement shall be executed between both parties.
• No confidential information concerning your company or project will be disclosed for any reason without your permission.
• We reserve the right to not perform a specific task within the project when a confidentiality conflict arises which was not anticipated. We will inform you of the confidentiality conflict when it arises, and make arrangements for another competent associate to complete the work in a diligent manner.
• We will ask for a referral from your company, and what we can publicly state about our work for your company, for marketing our services.

Other Company Policies

• Zero discrimination policy with respect to race, religion, nationality, ethnic origin, or handicaps.
• Full disclosure of all expenses in fine detail.
• We will work with anyone on your project team; including employees, vendors, partners, and other consultants.